FAQsGet to know us
Frequently Asked Questions (FAQs)
So who is an ISLAND TRADER? They are Islanders who search out the best possible prices locally and internationally (which is mostly in the USA, Canada and now China) to get the best value for their hard earned money. Islander Traders prefer to shop locally but often times cannot find what they want locally or can’t pass up the savings they get internationally. If you want to get what you want, when you want, with NO PROBLEMS…then become an Island Trader today!
Please see the following frequently asked questions. If you don't see answers to your questions please Contact us
Consolidation is the process of combining multiple orders into one so all of your packages will be shipped together. Let’s say you buy a smartphone from Amazon and a pair of sneakers from Foot Locker; we will combine both orders together to be treated as a single shipment (*FREE of charge) so that you will receive both packages together saving you time and money. Consolidation does not involve the repackaging of items.
Time estimates are based on our standard 2 day shipping policy unless you have indicated another delivery method. Shipments that contain restricted or prohibited items require additional processing times. For more information about delivery times please see when will my tings reach.
You can either choose to have items shipped as they become available, in which our standard two day shipping policy will apply unless you request Next-day service or, you can request consolidation which means we will hold your first item until your last item is delivered, then we will ship everything together (two business days after you last item has arrived).
Please note these options are on a per order basis and must be requested prior to delivery of your first shipment at our USA warehouse. To request consolidation or expedited shipping service please see when will my tings reach.
Our standard two day shipping policy will apply unless you requested expedited service or consolidation option.
Please note these options are on a per order basis and must be requested prior to delivery of your first shipment at our US warehouse, please see when will my tings reach for more information.
The Tracking number is required to help us identify the exact item/s or package/s that match your uploaded receipt which will allow you to get your packages sooner.
Only your password is case sensitive. It must be entered the exact same way it was entered when you registered.
If your packaged wasn’t shipped it means we require additional information regarding your shipment (i.e. your invoice). You will be notified via email as to what information is required, upon receipt of the information requested your item will be shipped.
Once you register with us you will receive your personal USA address.
If your shipment is logged on Monday before 12 PM, it will be available for collection in two business days which is Wednesday. Anything that is logged into our system after 12 pm on Monday will be counted as arriving Tuesday, and thus will be ready for pickup in two business days which would be Thursday.
Yes. Incorrectly addressed packages require manual research, and a fee is charged to cover these costs. You can avoid these fees by ensuring you address your order correctly. To see how to enter your shipping address correctly please see what do I enter for my shipping information.